Terms & Conditions

Agreement between User and www.dogboardingcleveland.com

Welcome to www.dogboardingcleveland.com. The www.dogboardingcleveland.com website (the
"Site") is comprised of various web pages operated by Krazy Dog Lady, LLC ("KDL").
www.dogboardingcleveland.com is offered to you conditioned on your acceptance without
modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of
www.dogboardingcleveland.com constitutes your agreement to all such Terms. Please read these
terms carefully, and keep a copy of them for your reference.

www.dogboardingcleveland.com is an E-Commerce Site.

We offer pet boarding and services. Some services we offer are pet boarding, where your pet
stays in our home to be taken care of overnight for one or multiple nights. Doggy daycare, where your dogs come for a portion of the day to our home but do not stay overnight. Dog walks, where we go to your home to take your dog on a walk or can be added on to your daycare or boarding services to be walked during their stays. Pet drop in services, where we go to your home to check in on your pets and at minimum give them food and water if required, take dogs out to be relieved, and other services upon request. Dog baths, are only add on to main services such as boarding, daycare, or drop in services. Dog poop clean up, is also a add on service for drop in and dog walk services. We also provide crate clean ups, for drop in services, and indoor dog treadmill walks for boarders and doggy daycare dogs, and more.

Privacy

Your use of www.dogboardingcleveland.com is subject to KDL's Privacy Policy. Please review
our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications

Visiting www.dogboardingcleveland.com or sending emails to KDL constitutes electronic
communications.You consent to receive electronic communications and you agree that all
agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and
password and for restricting access to your computer, and you agree to accept responsibility for
all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that KDL is not responsible for third party access to your account that results from theft or misappropriation of your account. KDL and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Children Under Thirteen

KDL does not knowingly collect, either online or offline, personal information from persons under
the age of thirteen. If you are under 18, you may use www.dogboardingcleveland.com only with
permission of a parent or guardian.

Cancellation/Refund Policy

You may cancel your boarding stay at any time. Any cancellations made prior to 48 hours of the
stay will be fully refunded. Any cancellations for boarding requested less then 48 hours before the stay will get a 1/2 their deposit back. Please understand we purposely do not take on too many pets at once so we can give everyone the attention they deserve during their stay. That being said holding a spot for your pets can be taking away from multiple pets that could have taken that spot. Please be courteous and cancel within reason. We understand emergencies happen and last minute cancelations some times cant be avoided and you are fully aware that there is a chance of you needing to cancel last minute and will be only get half your deposit refunded.

Daycare stays cancelled day of the stay will be required to pay a fee of $5 that will need to be
paid prior to their next stay. Drop in services and dog walks that are not cancelled before we are
in route to your home will not be refunded. Please cancel walks and drop ins before the scheduled time. Other walks and drop ins will not be scheduled until all fee's are paid up in full. Please contact us at booking@dogboardingcleveland.com with any questions on your booking.

Links to Third Party Sites/Third Party Services

www.dogboardingcleveland.com may contain links to other websites ("Linked Sites"). The Linked
Sites are not under the control of KDL and KDL is not responsible for the contents of any Linked
Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. KDL is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by KDL of the site or any association with its operators.

Certain services made available via www.dogboardingcleveland.com are delivered by third-party
sites and organizations. By using any product, service, or functionality originating from the
www.dogboardingcleveland.com domain, you hereby acknowledge and consent that KDL may
share such information and data with any third party with whom KDL has a contractual
relationship to provide the requested product, service, or functionality on behalf of
www.dogboardingcleveland.com users and customers.

No Unlawful or Prohibited Use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use
www.dogboardingcleveland.com strictly in accordance with these terms of use. As a condition of
your use of the Site, you warrant to KDL that you will not use the Site for any purpose that is
unlawful or prohibited by these Terms. You may not use the Site in any manner which could
damage, disable, overburden, or impair the Site or interfere with any other party's use and
enjoyment of the Site. You may not obtain or attempt to obtain any materials or information
through any means not intentionally made available or provided for through the Site.
All content included as part of the Service, such as text, graphics, logos, images, as well as the
compilation thereof, and any software used on the Site, is the property of KDL or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You


agree to observe and abide by all copyright and other proprietary notices, legends or other
restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create
derivative works, or in any way exploit any of the content, in whole or in part, found on the Site.
KDL content is not for resale. Your use of the Site does not entitle you to make any unauthorized
use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of KDL and the
copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of KDL or our licensors except as expressly authorized by these Terms.

International Users

The Service is controlled, operated and administered by KDL from our offices within the USA. If
you access the Service from a location outside the USA, you are responsible for compliance with
all local laws. You agree that you will not use the KDL Content accessed through
www.dogboardingcleveland.com in any country or in any manner prohibited by any applicable
laws, restrictions or regulations.

Indemnification

You agree to indemnify, defend and hold harmless KDL, its officers, directors, employees, agents
and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's
fees) relating to or arising out of your use of or inability to use the Site or services, any user
postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. KDL reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with KDL in asserting any available defenses.

Arbitration

In the event the parties are not able to resolve any dispute between them arising out of or
concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or
otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved
only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. If any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The the entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Class Action Waiver

Any arbitration under these Terms and Conditions will take place on an individual basis; class
arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE
THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and KDL agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative
or class proceeding.

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. KRAZY DOG LADY, LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

KRAZY DOG LADY, LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. KRAZY DOG LADY, LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KRAZY DOG LADY, LLC AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT
LIABILITY OR OTHERWISE, EVEN IF KRAZY DOG LADY, LLC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE,YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/Access Restriction

KDL reserves the right, in its sole discretion, to terminate your access to the Site and the related
services or any portion thereof at any time, without notice. To the maximum extent permitted by
law, this agreement is governed by the laws of the State of Ohio and you hereby consent to the
exclusive jurisdiction and venue of courts in Ohio in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all
provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and KDL as a result of this agreement or use of the Site. KDL's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of KDL's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by KDL with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability
limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and KDL with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and KDL with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to Terms

KDL reserves the right, in its sole discretion, to change the Terms under which
www.dogboardingcleveland.com is offered. The most current version of the Terms will supersede
all previous versions. KDL encourages you to periodically review the Terms to stay informed of
our updates.

Contact Us

KDL welcomes your questions or comments regarding the Terms:

Krazy Dog Lady, LLC
1181 Gulf Rd, 
Elyria OH 44035

Email Address:
sales@dogboardingcleveand.com
Telephone number:
216-894-1132
Effective as of October 01, 2023